It’s not often you get the chance to build project practices from virtually scratch. Even rarer when you can point to your work leading to a multi-hundred percent increase in projects shipped. In 2010 I was asked to create a program management office for a new division of Hitachi GST (The hard drive division of the company). Stepping into the chaos I quietly went about creating a program process based on the values and principles of agile and lean. This is my story.