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How do PMO people learn? Most courses teach us through presentation with a number of exercises; where at the end our memory skills are tested. Effective? For the training team; yes. But what if there was another way for the learner? Accountability is key to true learning power – so what if instead we utilized an approach that allowed learners to do some reflective practice, apply their critical thinking techniques, then were made accountable for delivering through project-based learning(PBL) and mentoring? Considering Maslow’s Hierarchy of Needs, the Ebbinghaus forgetting curve, and the fact that we are humans first, PMO second; this presentation will provide an insight into how best to invest in training for our people, getting true Return on Investment for the organization, whilst developing key personal and Leadership skills. Making better PMO people.

PMI Talent Triangle: Leadership


Emma-Ruth Arnaz-Pemberton; a Fellow of the Association for Project Management is a PMO, Project, Programme and Portfolio specialist with extensive experience in the change management industry and a particular focus on collaboration, PMO conception & strategy, method and capability development. As the Director of Consulting Services for Wellingtone Project Management, Emma-Ruth is responsible for all services within the PPM DNA consulting area; including PMO implementation, project definition, and PMO metrics, training and competency framework. She organizes Wellingtone’s two flagship annual events; the FuturePMO conference and Project Management Day of Service.